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The High-Tech CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals.
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Reporting to the Paratransit Operations Manager, The Client Service Representative (CSR ) is responsible for professionally answering incoming calls, addressing customer inquiries, resolving client complaints, dispatching drivers, clearly and accurately documenting issues and occasionally scheduling Paratransit rides.
$44,928 - $47,673 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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If you have experience working in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative (CSR), Retail Associate, Cashier, Store Associate, Keyholder, Restaurant, Hospitality, and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, self-storage rental, storage rental, apartment rental, etc.
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Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.
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While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field.
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A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
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Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
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Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures. Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
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Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services. Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
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After 90 days and transfer of knowledge is complete, CSR will be Hybrid: working from a plant 3 days and Work from home 2 days a week. Provides training to other members of the customer service team, as requested by CFS.
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The CSR reports to the Hospital Manager and in his/her absence, the Managing doctor. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.
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Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time) Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field Preferred: knowledge of radio procedures and protocols.
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Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
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This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
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Three+ years of experience in order entry and customer service in a manufacturing environment to include experience with customer relationships. First 90 days and until transfer of knowledge is complete, CSR will be working in the plant.
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csr job Title: customer service
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