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Evolver Federal is looking for an IT Service Desk Analyst I to join our team in support of our NIH customer located in Bethesda, MD. Responsibilities Serve as the initial point of contact between the user and our IT service delivery department.
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Compassion:A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. As a direct service provider of community services the Case Manager/Intensive Individual Support is accountable for delivering interactive mental health and applied behavior analysis services in the community, school or home setting to children designated as having significant mental health and social challenges.
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The Applied Sales Support Specialist at MilliporeSigma is the primary point of contact for customized order processing for our Applied Customers. Effective communication of customer requirements via accurate order entry, data management, and specification review.
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Customer service: act as main point of contact for Lilly Retiree Donation phone line; answer retiree phone line calls promptly, provide information, capture pledges or route calls appropriately; generally, troubleshoot and field requests from donors and team members.
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This role entails comprehensive development and support for an initiative using Contact Center Tools (Amazon Connect OmniChannel Contact Center, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management.
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Core responsibilities include contact center and back-office operations, management of our closely integrated third-party vendor, operational support for vendor and internal partners, and digital transformation of business processes and customer service experience.
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Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment.
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This includes consulting and collaborating with customer to uncover their specific needs and identify working solutions Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections Develop relationships with multiple call points during frequency of contact visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
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Ability to proactively escalate situations to IS Support Services Manager in case of critical issue Ability to work a fulltime / after hours, dependent on country regulations / policies and demand needed Customer Focused with empathy for our business partners and the ability to see through their eyes.
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SpecificallyWithin select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs.
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While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. POSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.
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The QA Specialist is responsible for monitoring and documenting customer service representatives’ (CSRs) call quality in support of the departmental quality goals and initiatives.
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The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management.
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The Senior Customer Care Specialist will support team members and the broader team with more challenging situations, monitor escalations and act as a liaison between the Contact Center and other departments within the company.
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Act as the liaison between sales, account specialist, and order entry to be the single point of contact for the customer. + Coordinate with internal team members as applicable for no charges, RMAs, credits, or other tasks to meet customer needs and maintain single point of contact for customer to relay necessary information.
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