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The Consumer Loan Servicing Specialist is responsible for the day-to-day servicing of auto and marine loans and assisting customers with consumer loan inquiries and issues.
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Under the supervision and guidance of the Mortgage Investor Reporting Manager, the Consumer Loan Servicing Specialist 2 is responsible for reporting and remitting principal and interest collections to investors and reconciling custodial accounts on their behalf.
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Advise on regulatory, legal, and compliance issues related to all areas of consumer and auto financing, including licensing, contract origination, documentation requirements, fair lending, loan servicing, repossession, debt collection and information security.
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Provide counsel to First Tech personnel on a broad array of proposed, new, or existing retail loan and account products and services with a focus on bankruptcy, consumer protection, collections, mortgage servicing, indirect lending, and FinTech partnerships.
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Primary FunctionThe Verbal Complaint Specialist II is responsible for supporting the Performing Loan Servicing division and Executive Complaints by investigating and responding to consumer complaints that are received by the Inbound Customer Service Center, allowing other areas of the division to focus on “live” Customer Service efforts and call volume.
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Licensed Loan Officer, Consumer Direct. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention.
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Qualifications and Education RequirementsHigh School diploma or GED EquivalentMinimum one year relationship-based client consultation and/or consultative sales experienceMinimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lendingCurrently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.
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Comprehensive understanding of consumer loan servicing process and all related required disclosures and regulations. This role proficiently processes loan re-amortizations and interest calculations, while interpreting, analyzing, and providing applicable and accurate guidance to members regarding consumer lending products and services.
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The Director will supervise an expanding team, consisting of the Deputy Director, Origination & Servicing, loan officers and business and consumer technical advisors. The Director of Credit Strategy is a new, full-time remote position that provides organization-wide strategic leadership and oversight of CEO's core lending operation - including application and loan processing, underwriting and loan decisions, origination, servicing, and collections.
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Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lending. Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.
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Understanding of the banking industry, specifically the functions of custodial and consumer banking, debt collections, fraud prevention and loan servicing. Understanding of the banking industry, specifically the functions of custodial and consumer banking, debt collections, fraud prevention and loan servicing.
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Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee.
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Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support.
$90,000 - $100,000 a yearRemoteExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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At One Main, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Manage the life cycle of the loan, including collections activities, complying with all laws and regulations.
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Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing.
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