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Provide support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
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Performs support functions pertaining to Commercial and Treasury Management services, including client notification of information requirements, client registration processing, Interbank Transfer set up, payment Inquiry initiation, follow up and resolution, transaction balancing, client maintenance and payee additions, client inquiries regarding service and problems, and advanced technical/troubleshooting support for hardware and software.
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Field Service Engineer will be repsonsible for traveling to client sites to provide training, support, mainainence and monitoring of applications used by operations team. Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus.
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We are looking for a Customer Service Representative to support our client customers and supplier customers who use the Internet to access several Treasury applications. Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support.
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Offer prompt and timely status reports during tasks, projects, or troubleshooting events to the System Administrator and client stakeholders as applicable. The role encompasses direct communication with the System Administrator and stakeholders, as well as internal team members to drive optimal customer support, performance, and operational efficiency.
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Proven customer support experience or experience as a client service representative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
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In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
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Job Description Pay Rate $17.50 The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.
Part-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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You will be responsible for serving as the first line to investigate and resolve client problems received through phone, ticket or other electronic means, triaging and escalating issues by using applicable monitoring and troubleshooting tools, and performing routine, preapproved changes to client domains.
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Our client is looking to hire an IT Support Specialist who has 4+ years of experience in engineering troubleshooting -SW and HW support of PLC, HMI, and SCADA (Support experience in industrial automation.
$50,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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As an IT Support Specialist, you will be responsible for utilizing Microsoft Software, troubleshooting/repairing desktops, and providing remote support of Network/POS systems. CornerStone Technology Talent Services is seeking an energetic and skilled IT Support Specialist for a financial client in the Fort Worth area.
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Duties consist of performing classic software administration tasks (software installation, server building, application deployment, configuration, tuning, patching, upgrading and troubleshooting) along all of the parts of the Quest STAT and Oracle Data Integrator technical stack (IBM AIX, OEL(RHEL), (to a lesser degree: Windows) and Java The candidate will work with our service provider to make ODI and STAT Client software available from the Citrix Workspace environment.
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You will also be responsible for troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally, performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
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Technical skills require outstanding customer support capabilities together with problem solving, troubleshooting, and debugging expertise. Troubleshoot client-side issues/experiences for Office products where issue may be with service or protocols from Office platform.
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Some duties include: Ensure all new hires are effectively trained into their role Account management with customer support and client setup Troubleshooting software and hardware products Equipment/Inventory send out and billing Ad-hoc projects which can include project tracking for new sites or planned site changes Responsible for complying with all policies and procedures regarding HIPAA compliance.
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