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Manage and oversee the daily operations of the Customer Service team including managing staffing needs based on call center volume, sales promotions, and initiatives, and capturing Sales Center KPI data.
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Purpose: The Customer Care Supervisor/Call Center plays a pivotal role in overseeing daily operations, ensuring adherence to company policies, and driving excellence in customer service.
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Customer Service Call Center Experience preferred. May train and coach call center personnel to improve service and maximize staff utilization. Plans and implements staff support for call centers to provide optimal call flow management, customer service, and employee staffing.
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Oversee staffing levels and call center coverage in concert with the Customer Relations management to ensure the Association's Member Touchpoints Measures related to First Call Resolution and other industry standard measures such as inquiry accuracy, inquiry timeliness, abandonment rate, average speed to answer and Grade of Service are met or exceeded.
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Experience in a Call Center customer service operations. This is a full-time on-site role for a Bilingual Customer Service Supervisor (Spanish/English) at Ouro in the Austin, Texas Metropolitan Area. The Supervisor will be responsible for overseeing customer service operations, ensuring customer satisfaction, managing customer support teams, and implementing customer service strategies on a daily basis.
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The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide.
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Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
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The Customer Service Supervisor is directly responsible for their team of agents and may act as the sole leader responsible for the direction and supervision of North America call center operations for Luxottica Wholesale North America Customer Service.
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Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures.
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Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. Minimum of 3-years of total call center experience or 1-year of call center management experience.
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Experience: 5-7 years of customer service/call center experience. If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.
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Minimum of 4 years of experience in customer service or call center management. Job Summary : Oversees and directs the day-to-day activities of the Customer Relations Support Team and the Customer Service Representative (CSR) Team. The Support Supervisor is responsible for the efficient operation of the Support and CSR Teams and works as a team with the other CR Supervisors.
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We are seeking an experienced Customer Service Supervisor to oversee and coordinate the daily operations of our customer service team. Job Title: Customer Service Supervisor.
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The Customer Service Supervisor position is responsible for the ongoing development and motivation of our customer service team and requires extensive knowledge of our company’s policies and procedures in order to ensure the delivery of World Class Customer Service to our diverse universe.
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call center supervisor customer service jobs Title: customer supervisor
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