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This position will assist in the development of training materials delivered to various internal departments and off site Call Center vendor to measure product knowledge. Responsible for monitoring call center, including Call Center Leads, Outbound and Outreach, Ansafone, Web Inquiries, M.R.U. (Member Relations Unit), and Appeals and Grievance, performance against key performance indicators and recognizes trends that require individual or group retraining.
$82,867 a yearFull-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Role: Leading and assisting with the administration and provisioning of telecom services including AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance.
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Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
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Description :Likewize is searching for a Product Operations Engineer to join our team at our global Headquarters in Southlake, TX. Likewize uses proprietary software hosted by Five9 to connect telephony calls into their call-center.
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Merrill's Retirement and Benefits Contact Center, a channel of Wealth Management Client Care, provides award-winning call center support to employees of more than 3,000 organizations, including Fortune 500 companies’ retirement plans, including: defined contribution, defined benefit, non-qualified deferred compensation arrangements, stock option plans, self-directed brokerage accounts, and Merrill Lynch Advice Access.
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In-depth knowledge of MS Teams, Teams Admin Center and Direct Route implementations, Cisco’s Unified Communications Product line such as Unified Communications Manager, Unity Connection and collaboration applications, features and services (e.g. Webex Meetings Server, CUACA, etc), and Avaya Voice product line.
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The Offer Order (O2) team is responsible for Charles Schwab’s core client data platform that drives differentiated experiences for customers, accounts, households, and advisors through various channels (Schwab.com, rep tools, branch tools, call center, etc.
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Major Function and Scope Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
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We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
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Cross-Functional Collaboration: Collaborate with other departments, such as product, sales, and IT, to ensure alignment of call center objectives with overall business strategy. The Call Center Director will oversee all aspects of call center operations, including staffing, training, quality assurance, and performance management.
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Day-to-day, the Product Engineer will actively contribute to a matrixed team consisting of Product Managers/Owners, UX/CX, Enterprise Architects, Solutions Engineers, and Platform Owners to innovate, design, and scale Digital Assistant products such as Chatbots, Voice Assistants, Call Center Virtual Agents, and Avatar Digital Humans.
$155,900 a yearFull-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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The ideal candidate should have a passion and technological vision to be able to craft a best-in-class call center, yet be able to roll up their sleeves and work hands-on in Salesforce Service Cloud, Amazon Connect, and IVR development (via Amazon Connect.
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Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
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Some of the more recent accomplishments launched from ECS include: Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc.
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The OpportunityUnder the general direction of the Director, Ambulatory Access and Infrastructure, the Training Specialist is responsible for delivering training curriculum in a variety of formats to new and existing Ambulatory Contact Center (ACC), Patient Service Center (PSC) and Patient Billing Solutions (PBS) employees, leading curriculum development and successful integration of new program and product policies and procedures into the call center environment.
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