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REQUIRED SKILLS: Troubleshooting and researching skills to resolve disputes and support frontline staff. PRIMARY FUNCTION: Strong focus on servicing internal and external members through the card holder dispute process, including fraudulent ATM/POS/Visa transactions, within regulation guidelines and deadlines.
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Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims. Make decisions on routine issues in accordance with the ATM operating procedures. Train, assign, and review the work of other ATM Specialists.
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Process and manage member debit card disputes from origination to closeout. Perform daily electronic services functions, including ATM balancing, general ledger suspense management, bill payment refunds, and phone payments.
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Be able to differentiate between Regulation E, Visa Rules and NYCE Network Rules and how to apply each to ATM/Debit Card Disputes. Ensure client satisfaction by resolving client reported transaction disputes in a prompt and timely manner.
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Performs routine transactions, including but not limited to opening savings/checking accounts, IRAs, money markets, and certificates; ordering checks, ATM/debit cards, and research requests; processing account disputes address changes, delete/add joint owner requests, and other account maintenance; resolving product or service issues or disputes; assisting members with payroll and direct deposit questions, etc.
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Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
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Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
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Assists members with routine account-related requests, such as but not limited to, funds transfers, stop payments, ATM & Debit Cards, disputes, fraud, etc. Is responsible for the entire consumer loan process and residential mortgage process from interview to close by accepting, analyzing, and passing judgment on loan applications up to individual lending authority.
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Assists with ATM/Debit Card and ACH transaction disputes. Provides additional products such as ATM/Debit Cards, ordering checks, Safe Deposit Boxes and online banking accounts. Assists with ATM/Debit Card and ACH transaction disputes.
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Work with members and staff regarding ATM/Debit/Credit Card issues, work with FiServ, FiServ EFT, and Fiserv Managed Services, card disputes, exceptions, and debit/credit card fraud. Our Vision is to be Members' First Choice for all Financial Services.
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Responds to ATM/Debit Card inquiries, disputes, and monetary adjustments using Centrix DTS, JHA Card Solutions and Visa systems in addition to our core banking system. The position is responsible for processing incoming ATM and Visa Debit card disputes, fraud claims in compliance with Regulation E and Visa Network requirements.
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Process ATM and Debit Card Exception Reports and Cardholder Disputes. Proficient in the use of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
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Utilize the Fiserv & Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc. Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
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Responds to customer inquires and EFT disputes regarding ATM/Debit card transactions including chargeback processing as required. Oversees fraud monitoring and handles debit card and ACH disputes in compliance with Reg E, NACHA rules, Visa rules, and other state and federal regulations.
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This Dispute Specialist position is responsible for researching and resolving customer Credit Card/Debit Card/ATM transaction disputes. Ensures that customer disputes are handled in accordance with applicable regulations including Reg. Z, Reg E and the Mastercard Rules and Regulations.
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