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SiriusXM is seeking a Vice President, Product Management - Customer Service to lead our customer service transformation efforts, including the implementation of AI/ML based modern agent desktop, routing, chat and voice solutions.
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ESSENTIAL DUTIES AND RESPONSIBILITIESPartner with leadership to achieve the vision for the corporate IT Service Management modelOversight of “best in class” IT Service Management operations for one or more of the following: Service Request, Incident Management, Problem Management, Change Management, Configuration Management (CMDB), Service Availability Management, and Root Cause Analysis that align with strategic Empyrean principles, processes, and goals (e.g., automation, DevOps, Agile etc.
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The Service Advocate IV - Network Management is part of a specialized call center who provides education and assistance for contracting, credentialing and Availity issues. Coordinate final resolution of issues with other areas within the organization, i.e. Network Management, Physician Provider Data Operations, Provider Contact Center.
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Responsible for IT Service Management, Asset Management, and acts as a liaison for technology solutions based outside of Brown-Forman. Provide IT Service Management development expertise across Brown Forman IT and provide support and oversight in all aspects of the Enterprise Service Management environments including design, development, architecture, administration, implementation, availability, reliability, performance, monitoring, troubleshooting, and security.
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Examples of audit subject matter includes configuration management, incident and problem management, IT asset management, IT change management, service continuity management, IT vendor management, Operating Systems, SQL and Oracle Databases, Network devices (firewalls, routers, etc.
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5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer. Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
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Director Information Technology Service Management. The Director of IT Service Management oversees ISC's Service Management Program. Reporting to the IT Technical Director for Organizational Effectiveness, the Director of IT Service Management enhances the development, implementation, administration, and evaluation of initiatives that ensure the delivery of consumer-grade IT services and improve the University's ability to operate effectively.
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We are committed to providing unexcelled service to our clients, helping them to prosper through our attention to their financial needs and goals combined with in-depth investment research and cutting-edge strategies.
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Oversight of “best in class” IT Service Management operations for one or more of the following: Service Request, Incident Management, Problem Management, Change Management, Configuration Management (CMDB), Service Availability Management, and Root Cause Analysis that align with strategic Empyrean principles, processes, and goals (e.g., automation, DevOps, Agile etc.
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To be successful in this role, we’re seeking the following: Advanced degree in business management, computer science or a related discipline, or equivalent work experience required + years of management experience; years of performing a global role experience; + years in IT Service Management role required; experience in the financial services industry is a plus.
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Gathers requirementscreates custom technical design documentsperforms unit and system testingimplements plans for small to complex projectsDevelopment and management of ESM integrations and APIs. Responsible for IT Service Management, Asset Management, and acts as a liaison for technology solutions based outside of Brown-Forman.
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Meaningful Work From Day One:Provide IT Service Management development expertise across Brown Forman IT and provide support and oversight in all aspects of the Enterprise Service Management environments including design, development, architecture, administration, implementation, availability, reliability, performance, monitoring, troubleshooting, and security.
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Analyst IV:8+ years of ITSM experience including service desk management, asset management, configuration management, patch management and/or network management.
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To be successful in this role, we’re seeking the following: Advanced degree in business management, computer science or a related discipline, or equivalent work experience required 10+ years of management experience; 5 years of performing a global role experience; 2+ years in IT Service Management role required; experience in the financial services industry is a plus.
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As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.
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Title: service management
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