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Workstation & Mobility Services Analyst / Information Technologist I
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Full-time
- Workstation management offers at-your-side support working directly with employees in other MSU units that depend on the Office of Health Science Information Technology (OHS IT) for support.
- The right candidate will act as a peer leader to improve processes, triage incoming customer requests and handle customer escalations.
- Workstation management is responsible for maintaining security standards on devices issued by OHS IT, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration.
- Workstation management is also responsible for imaging, backup, and restoration services for managed devices within the Health Colleges (Human Medicine, Osteopathic Medicine, and Nursing) and Clinics.
- Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software; or an equivalent combination of education and experience.
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