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Workforce Management Analyst
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- McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions.
- United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients.
- McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top?
- Current Need:McKesson Medical Surgical is seeking a highly organized and analytical Workforce Management Analyst to effectively deliver three over several spheres of work: Reporting / Analysis, Forecasting / Scheduling, Administration of Workforce Management Technology (Verint), Intradiem and other areas related to workforce management or operational excellence.
- Position Description:The selected candidate will be the resident Subject Matter Expert responsible for optimizing workforce management activities and technologies by; providing detailed and timely reporting of contact center metrics, analyzing the incoming and outgoing customer contact channels to establish trends, establish staffing requirements, optimize resource allocation, monitor compliance, variances to scheduled shifts and other key performance indicators.
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