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Work from Home Customer Service Representative
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- The Customer Service Representative's (CSR) role is to provide superior customer service.
- Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc
- The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue.
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
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