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Voice of the Customer Manager
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- This role will report to the Director of Customer Experience and will build a mature voice of the customer program, consume and synthesize operational and experience data, and will provide actionable insights for our CX design team to bring to life.
- Collaborate – Maximize the value of VOC research by partnering with marketing, digital, infosec, IT, Risk, Compliance, CC and business lines.
- Partner and execute collaboration processes with product, sales, marketing, customer success, support, professional services and others to facilitate closed loop follow up for customer feedback.
- Partner with design team to execute collaborative processes with retail sales, marketing, administrative support, additional services and others to facilitate closed loop follow up for customer feedback.
- Partner with CX Design Manager to bring the VOC for entire organization to all CX projects, initiatives and outcomes to measure the customer experience by managing multiple, ongoing,
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