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Voice Engineer
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Full-time
- Providing recommendations and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements.
- Make sure that CMDB (change management database) / documentation is kept up to date and fit for purpose
- Cisco CUCM experience (essential)
- Cisco UCCE experience (desirable)
- Familiar with concepts such as call recording, diallers, PCI integration, wallboards, etc.
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