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Visitor Services Manager
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Full-time
- Manage day-to-day operations of Visitor Services areas:Hire, train, and supervise staff, including providing leadership and performance management.
- Create weekly and daily staffing schedules for Visitor Services Assistants to ensure smooth daily operations across all staffing posts.
- Consistenly manage communication with Visitor Services Assistants to keep them informed and updated on exhibitions, programs, events and other museum activities.
- Oversee reconciliation and deposit revenue collected by Visitor Services (sales from the shop, on-site donations, distributor sales, royalty payments and special orders) by reviewing Visitor Services Assistants’ daily reconciliation, resolve any discrepancies, code revenue, calculate tax, and make deposit.
- Serve as a point person for PCI compliance for the shop and Visitor Services Assistants team.
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