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Vice President, Customer Success And Operations
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- The Vice President, Customer Success is an experienced Customer Success leader who will lead our Small, Mid-Market, and Enterprise Customer Success, Client Intelligence, Enablement and Operations teams.
- Ensuring Lytx delivers a meaningful experience that enables client success and loyalty.
- This role will inspire the voice and the journey of the client experience across the company; a voice that will shape future product development.
- Reporting to the EVP/ELT, the VP of Customer Success will spend a significant amount of time engaging with clients and prospects, serving as an executive point of contact to ensure Client success and nurture positive relationships.
- They will support our strategic renewal efforts and play a key role in demonstrating the ongoing value and ROI of Lytx products and services, providing relationship management and best practice consultation, measuring the effectiveness of Customer Success, and maintaining a high level of client satisfaction and revenue expansion by ensuring the engagement, success, retention, and growth of Lytx’s customers.
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