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Vice President Contact Center Operations
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- u00A0The Vice President of Contact Center Operations will lead our sales and service organization to inspire and motivate Gearheads to bundle their service expertise as an extension of our product offerings; building relevant, authentic, and personalized relationships with customers that translate to enhanced loyalty and incremental value to the business.
- Whether it's as a skier, cyclist, climber, or other activities.
- The foundation for success in managing our Customer Service workforce and in understanding our customer base will come through a shared passion for being active in the outdoors Manage all functional areas across our Contact Center; inbound, outbound, B2B sales, marketplace support, workforce management, business analytics, budgeting and P&L management.
- u2019s core values through your actions & behaviors Continually strive to refine all operating processes, lselling, and service practices; improve labor management and drive efficiencies in the core business Develop and lead initiatives that support the evolution of the Gearhead program across direct Gearhead engagement, on-site shopping, and marketing communications to increase program awareness, customer connections, and ensure the value proposition of the program is ubiquitous with the
- This is measured through an extensive portfolio of operational KPIs, as well as budgetary performance and workforce management.
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