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User Support Field Technician I
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Full-time
- The User Support Field Technician I serves as a liaison between the User Support team and the customer for assigned sites/clinics/locations and is responsible for overseeing/monitoring all issues, requests, and project work specific to assigned sites/locations, including issues related to workstations, applications, peripherals, hardware, service, and EMR/EPM issues.
- Identify, research, and resolve escalated support tickets using User Support tools and processes, including general support and EMR/EPM issues
- Cisco CCNA Certification
- Comptia Security+ Certification
- This key strategic leader plans and implements internal logistics to support the growing safety-net healthcare system in Travis County.
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