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Job Summary A Unified Communications Engineer is responsible for the planning, design, build, and 24x7 support of customer’s Cisco Voice over IP infrastructure including CUCM, Unity, CER, and UCCX. This includes the development, documentation, and implementation of best practices for projects that will require in depth knowledge of multiple technical areas.
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We passionately believe in the potential of audio data to transform lives, businesses, and interactions across the globe - which is why Deepgram is trusted by well-respected companies like NASA, Twilio, Auth0, and Spotify to push the boundaries of what is possible in voice technology.
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Technical/Functional Skills Cisco Network Voice Over IP and Cloud Contact Center Technology. Experience Required Cisco Network Voice (IP Telephony) Debugging and troubleshooting experience on Voice protocols (SIP, H323, MGCP, ISDN, RTP.
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Upgrades and modifies the Voice over Internet Protocol ("VoIP") network to satisfy growth and expansion, and provides IP networking support for new VoIP services. Installs, maintains, monitors, upgrades, updates, troubleshoots the organization's Cisco CUCM phone system, Unity connection voicemail system, Cisco Emergency Responder (including cloud based e911), Cisco UCCE, Cisco IVR, Calabrio voice recording system, Video conference system, and Video Distribution System.
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Duties include providing troubleshooting support with day-to-day operations and maintenance, monitoring, upgrades, network performance reviews, problem determination and resolution, of the AFRICOM unclassified and classified Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services.
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Provide voice over internet protocol (VoIP) engineering to design, install, operate, upgrade, and troubleshoot VoIP and telephony systems. Provide engineering support for various systems/components that interface with the VoIP system to include E911, T-Metrics, Primary Rate Interface (PRI), Voice Protection System (VPS), voice recorders (both analog and IP), Voice Mail, CAIRS, FAX Servers, PBX in use at billeting, Command Post PBX, Monoco paging, Various trunks (ISDN, TIE, FX, SIP and WATS), and Session Border Controllers (SBC.
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Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year.
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Extensive experience with the Cisco Unified Communications Manager (CUCM) and Cisco IP Phones, Cisco WEBEX Desk/Room and voice enabled Jabber clients. Provide over-the-shoulder mentoring for Unified Communication to USG personnel.
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Mastering Wi-Fi, authentication, security technologies, Internet, SDWAN, MPLS and Voice over IP (VoIP) Extensive experience with Data Center Core & Edge Routing and Switching platforms for LAN/WAN/MAN environments Cisco/Nexus; Juniper, Arista, design, implementation, maintenance & troubleshooting, Routing protocols OSPF, BGP, RIP.
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The primary purpose of this position is to manage a staff of employees, MAST and Union in the PSEG fast-paced call center, servicing over 1.2 million customer accounts annually through voice and digital channels, including phone, email, chat and social media.
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Must possess knowledge of traditional networking and telecommunications theories such as Ethernet, TCP/IP, LAN/WAN, network architecture, network technology, network management, troubleshooting, the OSI model, routing and switching, firewalls, wireless, sub-networking, voice over Internet Protocol (VoIP), telephony, and unified communications (UC.
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This position requires working knowledge and experience in at least three of the following areas: Voice over Internet Protocol (VoIP) Systems, Windows Server Management, Active Directory, Server Virtualization, Exchange Administration, Storage Networks, Citrix, various UNIX OS (Linux , AIX) and Local Network Connectivity and Wide Area Connectivity.
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Design circuit libraries for re-use across all of our product families including engine controllers, voice coil and DC motor actuators, fuel system devices, lithium-ion battery management systems (BMS) and chargers, and IoT telematics systems.
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The Audio Engineer is responsible for all voice over talent recordings, digital edit and audio mix in the post production process of commercials for broadcast, social platforms, website content and other digital and interactive media.
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Responsible for deploying and maintaining Cisco Voice-over-IP (VoIP) telephones, Desktop Video Teleconference (dVTC) and Studio Video Teleconference (sVTC) devices. 160 Hours of Paid Time Off (PTO) with Carry-Over up to 240 hours.
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