Aston Carter

Location: Saddle Brook, NJ - Fully Remote. A leading insurance company is looking for an Underwriter Customer Service Representative to support their team.. + 2+ years of exposure to auto claims and insurance. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.. At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people.

customer service representative

UNDERWRITER CUSTOMER SERVICE| INTERVIEWS HAPPENING THIS WEEK!!
Job Type: Underwriting Customer Service
Location: Saddle Brook, NJ - Fully Remote
Pay: $22-23/hr
A leading insurance company is looking for an Underwriter Customer Service Representative to support their team. This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient manner and completing changes to policies. The ideal candidate must have experience within the auto insurance industry.
What you'll be responsible for:
+ Resolve routine, complex, and unique questions/issues.
+ Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
+ Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.
+ Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
+ Working knowledge of insurance policies and related processes and procedures.
+ Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted
+ Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
+ Inputs and tracks into the appropriate databases.
What you’ll bring:
+ 2+ years of customer service experience within an Underwriting team
+ 2+ years of exposure to auto claims and insurance
+ Must have exposure within the auto insurance industry
+ Ability to multi task and work independently as needed
What you’ll get:
+ Benefits available (Medical, Dental, Vision, 401k, etc.)
+ Exposure to a leading organization
+ Gain experience and knowledge of a software migration
+ Flexible compensation
﻿ Interviews are happening this week! If interested, please send over your most recent resume to smauriello@ (smauriello@astoncarter.com) astoncarter.com along with your availability for a 10-minute phone screen to go over the position in more detail.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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