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UBR Eligibility Determination Specialist
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- Under the direction of the Utility Billing Relief (UBR) Supervisor, the Eligibility Determination Specialist will be responsible for reviewing UBR applications and making a final determination of income eligibility for UBR enrollment for City of Chicago residents.
- Conduct review of applications as assigned to identify Intake Worker and verifier error trends.
- Catalog, process, and respond to customer inquiries and submissions according to City and CEDA policy and standards.
- Computer literate; proficient in Microsoft Office Suite: Word, Excel, Teams, PowerPoint, SharePoint, and Outlook.
- While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area.
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