Navy Federal Credit Union

If selected for Mortgage-MLO, incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks.. Licensing System and Registry; includes fingerprinting and background checks. Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings. Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

training instructor

Overview
To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Participate in basic/routine tasks of narrow scope requiring basic research/review. If selected for Mortgage-MLO, incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks. For most business units with member-facing roles, may be called on to work alongside trainees during periods of high volume and therefore must maintain SME knowledge/expertise.
Responsibilities
Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
Create reference and support tools that reinforce training
Develop and enhance training content and technique to ensure that learning objectives meet training requirements
Facilitate classroom interactions to ensure optimum engagement levels from participants
Identify and recommend new and novel training approaches and modalities
Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
Manage preparation of training materials, resources and course content from conception through production stages
Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
Respond to and resolve training related issues and inquiries
Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
Train employees on the concepts, products, policies, procedures and equipment used in the position
Conduct research and analysis of requirements and processes
Identify and develop recommendations for business process improvement
Measure, develop, mentor and counsel trainees
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Set performance standards and expectations
Perform other duties as assigned
Qualifications
Ability to adapt to fluctuating work-flow
Ability to compile, organize and present information clearly and concisely
Exposure to classroom instruction and/or facilitation for individuals or groups
Exposure to working and participating in cross-functional, multi-dimensional teams and projects
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Licensing System and Registry; includes fingerprinting and background checks
Basic skill to successfully influence, lead and/or guide others towards goals
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill capturing and translating processes and requirements into easily understood terms
Effective skill collaborating with various external and internal technical and/or functional contacts
Effective skill communicating with all levels within an organization
Effective skill interacting tactfully and effectively in difficult situations
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Processing/Underwriting experience preferred
Desired Qualification(s)
Familiarity with Navy Federal products, services, programs, policies and procedures
Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
Familiarity with banking/financial industry standards and practices
Basic skill in assessing organizational training needs and researching topics for course development
Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 9:00AM - 5:30PM
Location: 141 Security Drive, Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes® 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For®

Computerworld® Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services


Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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