Piper Sandler

We are currently looking for a Trading Floor Desktop Support Specialist in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized.. This individual is expected to gain superior knowledge on all Business Line applications (specifically our Trading and Sales environment) and will be required to provide in depth application support.. It will also be expected that this individual gain knowledge and support the Business Line telephony devices which include, IPC Turrets, Cisco phones, and mobile devices.. This individual will be expected to provide crisis management for downed services and help to resolve, manage and escalate those downed services via other internal Technology Teams.. As a leading investment bank, we enable growth and success for our clients through deep sector expertise, candid advice and a differentiated, highly productive culture.

desktop support specialist

At Piper Sandler, we connect capital with opportunity to build a better future. We believe diverse teams with unique backgrounds, skills and experiences yield more innovative solutions. Our mission is to recruit, develop, retain and engage a diverse, high-performing team. Our business enables bright, committed people working in partnership within an environment that allows each person to achieve at a high level. We commit to encouraging and valuing inclusivity because every partner brings unique perspectives that help us better serve our clients. We are currently looking for a Trading Floor Desktop Support Specialist in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized.This includes but not limited to installing, configuring, diagnosing, repairing and upgrading corporate hardware and applications while ensuring optimal performance. This individual is expected to gain superior knowledge on all Business Line applications (specifically our Trading and Sales environment) and will be required to provide in depth application support. It will also be expected that this individual gain knowledge and support the Business Line telephony devices which include, IPC Turrets, Cisco phones, and mobile devices. This individual will be expected to provide crisis management for downed services and help to resolve, manage and escalate those downed services via other internal Technology Teams. The position’s responsibilities require independent analysis and problem solving. Work is performed with little supervision and requires initiative and judgment. We are deeply committed to a high-performance culture - one that values diversity, continuous learning, and a strong motivation for service quality, and employee commitment. Required Skills: Ability to recognize and resolve application or connectivity trends.Experience working with external vendors and contacts to resolve complex issues. Able to quickly prioritize and execute tasks in a high-pressure environmentExperience working with a remote Technology team and are able to collaborative remotely.Strong customer service focus.Strong technical skills.Strong analytical and problem-solving skills.Self-starter demonstrating a strong work ethic.Detail oriented with the ability to multi-task.Strong interpersonal and organizational skills.Working knowledge of Windows operating systems and Microsoft Office products.Predisposition to follow up and follow through. Responsibilities: Act as primary liaison between trading floor, technical groups and vendors.Facilitate the tracking, escalation, and resolution of production issues.Provide hardware, software and telephone equipment support.Monitor system health.Candidate will escalate incidents to developers, server and network engineers when needed.Deploying, configuring and tuning Windows workstations.Conduct trading desk moves.This position requires flexible hours when needed. Qualifications: 2 or more years previous computer related experience preferred.Experience with trading desk support preferred. As a leading investment bank, we enable growth and success for our clients through deep sector expertise, candid advice and a differentiated, highly productive culture.

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