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Tier 3 Technical Support Manager
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- We are looking for a highly technical leader for a team of senior engineers across the globe and for all time zones.
- We are also looking for a leader that has experience in process improvement and mentoring other groups in the organization.
- This team is an escalation point between the customer service and Engineering.
- They will perform all analysis and troubleshooting to determine quick resolution or data required in bug reporting.
- This position will contribute to on-going process improvement reviews, write and support on-going requirements for internal and external knowledge-based documentation.
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