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Tessitura Support Specialist (Full - Time, Hybrid)
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Full-time
- This support ensures that the Guthrie maximizes its use of Tessitura for marketing, ticketing, finance, fundraising, education programs, and engagement efforts, and that Tessitura performs reliably and as expected daily.
- The Support Specialist offers extensive knowledge of the data structures within Tessitura that are foundational for ticketing and fundraising, such as campaigns, funds, seasons, production elements, etc., and understands how these basic structures relate to one another in terms of system configuration and reporting.
- Additionally, the Support Specialist works closely with the Director of IT and the Database Administrator in shepherding all Tessitura version upgrades through the planning, installation and testing phases.
- Train key staff members to utilize new or established protocols and systems within Tessitura to streamline processes, improve customer service and ensure optimal data acquisition or reporting.
- Work with the Database Administrator in the coordination and management of regular meetings with the Tessitura core user group.
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