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Temporary IT Specialist I
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Temporary
- IT Specialist – IEHP
- Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues.
- Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team.
- Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.
- Responsible for entering, updating, and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware software and VDI support.
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