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Telecommunications Analyst / Engineer
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- The systems include the Mitel MX-One PBX, (and all related hardware and software), campus public safety (e911) call processing systems, and selected application servers.
- Manages the day-to-day operations and performs daily status checks of campus voice, voicemail, call centers, E911 call processing, and PCR-360 Telemanagement System to ensure reliable and available services.
- Supports Core Tech Support team on large non-routine service requests, scope definition, scheduling, and coordination of vendor and contractor activities.
- Support Core Tech Support team maintenance of voice station and active station cable records.
- Provides analysis, call tracing, and interaction with UCSC Campus Police as requested.
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