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Telecommunications Analyst 2
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- The EasyIT Group at Los Alamos National Laboratory seeks an experienced Telecommunications Analyst to provide in-person mobile device at our EasyIT Storefronts.
- The iOS Device team deploys and supports both iPhones and iPads to both onsite and remote employees.
- The selected candidate will provide mobile support to users with technical issues involving accounts, cellular devices, or network services, including timely resolution of problems or escalation to appropriate technical personnel on behalf of the customer.
- Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
- o Ability to explain complex technical concepts and options to a non-technical audience and present them with solutions for service delivery.
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