Postman

Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needsTrack and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.. Postman does not accept unsolicited headhunter and agency resumes.. Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs Track and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving.. To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones.

technical trainer

Who Are We?At Postman, we aim to put the customer at the center of everything we do. With over 25 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.The Opportunity:Postman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.What You'll Do: Design and deliver a brand new training program that help customers and internal teams understand how to use Postman effectivelyDevelop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needsTrack and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.Keep up-to-date with product updates and new features to ensure training programs reflect the most current information. About You: 6 years minimum experience in enterprise trainingAbility to facilitate a resolution to complex technical issuesExtensive experience using PostmanAbility to travel up to 50% of the timePassion for operationalizing, reporting on, and continuously improving customer experiences at scaleConsistent track record of successfully handling stakeholder relationshipsHighly organized, with proven ability to work autonomously and run multiple projects at one time Our Values:At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.What Else?This role is based remotely in the San Francisco Bay Area, and the reasonably estimated salary for this role ranges from $119,340 to $161,462, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. Equal Opportunity.Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.Apply Now{"@context":"http://schema.org","@type":"JobPosting","datePosted":"2024-02-23","description":"Who Are We?\nAt Postman, we aim to put the customer at the center of everything we do. With over 25 million users, the Customer Education team is at the forefront of supporting our customers on their journey with Postman. We build learning programs that boost adoption, create better developers and simplify our customers’ journey.\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity:\nPostman is seeking a Technical Trainer to bring energy, passion and skill to lead customer workshops and training for our enterprise customers both on-site and virtually. Our ideal candidate is someone who has extensive experience using Postman and has trained large organizations in the past. You will be responsible for leading ILT modules that support different user roles, industries and skill levels. The role will also manage ongoing design and delivery enhancements, always keeping the customer at the center.\nWhat You'll Do:\n\nDesign and deliver a brand new training program that help customers and internal teams understand how to use Postman effectively\nDevelop training materials, such as presentation slides and in-product exercises that help customers and internal teams understand how to use Postman at all levels.\nWork closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs\nTrack and analyze the effectiveness of training programs and make recommendations for improvements based on the pilot program.\nKeep up-to-date with product updates and new features to ensure training programs reflect the most current information.\n\nAbout You:\n\n6 years minimum experience in enterprise training\nAbility to facilitate a resolution to complex technical issues\nExtensive experience using Postman\nAbility to travel up to 50% of the time\nPassion for operationalizing, reporting on, and continuously improving customer experiences at scale\nConsistent track record of successfully handling stakeholder relationships\nHighly organized, with proven ability to work autonomously and run multiple projects at one time\n\nOur Values:\nAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\nThis role is based remotely in the San Francisco Bay Area, and the reasonably estimated salary for this role ranges from $119,340 to $161,462, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. \nEqual Opportunity.\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.","title":"Technical Trainer - San Francisco","validThrough":"2024-03-24","employmentType":"FULL_TIME","image":"https://assets.getpostman.com/common-share/postman-platform-for-api-development-social-card.jpg","hiringOrganization":{"@type":"Organization","name":"Postman","sameAs":"https://www.postman.com","logo":"https://assets.getpostman.com/common-share/postman-platform-for-api-development-social-card.jpg"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":"competitive","unitText":"SALARY"}},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"201 Mission Street, Suite 2375","addressLocality":"San Francisco","addressRegion":"CA","postalCode":"94105","addressCountry":"US"}}} Benefits and perksOur generous benefits package reflects our values and our deep appreciation for our employees. We're committed to supporting the well-being of all Postmanauts and their families. The philosophy around our benefits is the same globally, and may vary to follow local guidelines and cultural preferences.Health careBased on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage.Unlimited PTOAll full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!Supporting healthy mealsWe want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week.Play well, be wellWe're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program.A room with a viewWe are a hybrid workplace and we want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis.Career developmentWe support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!

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