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Technical Support Team Lead
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- Relevant experience as a hands-on lead guiding and overseeing a tech support team in the legal field is a requirement for this opportunity.
- As the Tech Support Team Lead, you orchestrate a seamless flow of technical support within a dynamic environment.
- Your role involves guiding a tech support team through incident resolution, service requests, hardware management, and network maintenance.
- Collaborating closely with the Tech Support Manager, you foster efficiency and drive improvements.
- Track KPIs related to support desk operations, such as response time, resolution time, customer satisfaction, and ticket volume.
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