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Technical Support Specialist Tier I
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- Youalso know what matters most to your own success, including: career growth,work-life flexibility, leadership that cares about your ability to succeed, theopportunity to give and receive one-on-one coaching and mentoring, as well aslearning opportunities that inspire professional development.
- As the Technical Support Specialist Tier I , you will be primarily responsible for providing exceptional customer service, advanced troubleshooting, computer support and problem resolution to all employees at Schneider Downs.
- Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.
- The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Specialist Tier II.
- Schneider Downs has embraced the hybrid work model, so this role will have flexibility working from home, as well as in the office.
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