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Technical Support Specialist
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- These solutions transform client experiences while generating new revenue streams and business models.
- As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team.
- You will become a subject matter expert surrounding one or more of Marquee's product(s), and act as a support escalation point for the most complex issues.
- Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience.
- Your day-to-day will run the gamut of performing operational tasks to deliver a solution to a client, advising clients on how to best integrate Marquee APIs into their systems, and assisting sales with a deeper understanding of the product offering.
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