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Technical Support Specialist
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- JOB SUMMARY: Heidelberg Engineering, Inc. develops, manufactures, sells and services high end laser diagnostic imaging systems for eye healthcare.
- The Technical Support Specialist provides help-desk technical phone support to our customers, company staff members and contractors to handle the troubleshooting and repair of hardware and software issues for our product lines.
- Enter and/or update relevant Case Ticketing information into Salesforce.com.
- Four or more years of hands-on experience in a technical phone support role.
- Experience in IT hardware (PC, servers, laptops, printers, accessories).
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