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Technical Support Engineer (JSON, FHIR, XML, CQL)
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- NCQA is looking for an experienced Technical Support Engineer that is highly motivated, technically proficient with clinical quality measure experience, preferably HEDIS. This person should have a passion for customer relations, project and account management.
- This position will be responsible for providing high touch post implementation technical support to NCQA's Digital Content Services and future product customers.
- Regularly review support cases to provide improvement opportunities for customer success.
- Escalation: Manage the triage process to escalate issues that cannot be resolved by initial support.
- Documentation, Training and Education: Create, update and maintain internal documentation to ensure alignment of HEDIS digital measures across teams.
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