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Technical Support Engineer
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Full-time
- Maintaining an open and communicative relationship with the contracted external vendors to ensure 24/7 white glove customer service to all employees who support the mission of the organization.
- Act as the Technical Support Specialist escalation point of contact for all computer and system related concerns from employees.
- Hands on troubleshooting, break/fix - providing desktop support including hardware, software, networking i.e., Workstations, Laptops, and Handhelds.
- Image and configure laptops and PC’s, for work-at-home and on-site use.
- Provide phone support for “Work at Home” users.
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