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Technical Support Associate I
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Full-time
- Valero Energy is looking for a Technical Support Associate I to join our team at the Valero Payment Services Center in Amarillo, TX.
- The Technical Support Associate I provides first level response, support, and resolution for customers, jobbers and dealers regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues.
- The Technical Support Associate I is responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center.
- The Technical Support Associate I resolves various issues and questions related to Valero Allocations Support.
- Updates and maintains merchant master records using RAMS database systems and merchant network profiles using First Data’s Client Line database.
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