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Technical Program Manager, Senior Director
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$124,800 - $292,200 a year
Full-time
- As a key member of the CSS New Service Delivery Introduction team, you will play a crucial role in deploying technical strategies and tooling innovations to dramatically increase our customers’ application resiliency while heightening their experience with proactive and reactive support.
- Design and build new delivery innovations which may have wide-ranging applications for customers (Resiliency, Response time, Service Reliability, Capacity Planning, Proactive Notification)
- Leverages expertise in cloud infrastructure, reliability engineering, and system architecture, with a specific focus on how customers monitor, operate, and fix their cloud hosted solutions.
- Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide guidance on technology trends and cloud resiliency, and service reliability.
- Serves as an industry expertise/spokesperson, as appropriate (e.g., industry-specific Operating Units) around key technical and customer support topics to drive recognition for Microsoft solutions and brands by speaking at events, blogging, and encouraging organizational participation.
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