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Technical Infrastructure Program Manager, Global Infrastructure Operations
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$197,700 a year
Full-time
- Coordinate with partner teams and internal customers to evaluate IT/Network infrastructure (LAN, WAN, Wireless Infrastructure) support requests, define scope and intake mechanism, develop capacity plan so that the support process fits with the overall infrastructure improvement process at Amazon.
- Drive investigations into IT infrastructure operational issues and identify opportunities for further improvement, automation to eliminate future issues.
- Develop and review requirements for monitoring tools, operational support workflow improvement and ServiceNow adoptions within Infrastructure operation teams.
- The Corporate IT Infrastructure Operations team (IO) is focused on running Amazon’s corporate campus & building infrastructure worldwide.
- This includes everything from wired and wireless networking to the AV systems in our conference rooms.
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