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Technical Customer Support Associate, Texas, United States
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- With over 150 million users, we turn any phone into a walkie talkie and provide a completecommunications ecosystem for frontline organizations.
- Were the industry leader, helping transportation/fleet management organizations, retail associates, paramedics, nurses, hospitality workers, and construction crews stay connected and get work done!
- In this role, you will handle a wide variety of customer support questions, from deeply technical issues involving our on-premise servers and APIs, to billing or subscription management, from small customers like your local towing service to large multinational corporations.
- Easily navigate our Customer Success tools (i.e. Zuora, Hubspot CRM, Hubspot Tickets, ZenDesk, internal tools)
- You have 5+ years experience in technical support and understand networking and mobile apps, mobile devices, and enterprise SaaS software.
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