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Tech Support Representatives
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Full-time
- This position has NORMAL business hours, no sales and weekends off.
- Hours: Monday-Friday between 8am and 6pm (must be able to work any schedule)
- Answer phone calls, chats, and other electronically delivered requests to the call center regarding digital products.
- Own and manage case including communication and resolution to customer using call ticketing system
- Research and escalate issues when necessary to Tier 2 support
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