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Tech Support Analyst
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- 5+ years of IT support, with a strong background in asset management, project management, vendor management, help desk operations, and technical training.
- In-depth knowledge of Windows and iOS operating systems, Microsoft Office 365, Microsoft Intune and Apple Business Manager.
- The team member provides second-line technical support for audio, video, and network hardware and software issues at our retail locations.
- Develop and maintain digital Bill of Material (D-BOM) standards and specifications.
- Deliver first and second-line IT hardware and software support.
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