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Systems Analyst 3
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Full-time
- Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports.
- Performs moderate to advanced administrative support tasks on the enterprise RSA Archer instance including system maintenance, enhancements, support tasks.
- Follows established change management guidelines to document requirements, plan implementation, obtain approval, and execute planned changes with the various lifecycle stages of the RSA Archer platform from development to production.
- Monitor Archer support requests, enter needs or changes, document requirements, scope prerequisites and dependencies, and share or escalate needs with appropriate parties to ensure quality of customer support, communication, and the successful completion of support tasking.
- Preferred Experience with RSA Archer, or similar modular enterprise web applications.
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