Upvote
Downvote
SVP, Head of Customer Experience Platforms & Delivery
Share Job
- Suggest Revision
Full-time
- The SVP, Head of Customer Experience (CX) Platforms & Delivery will lead the development and execution of digital strategies to enhance the customer experience journey for self-service and assisted channels.
- The role focuses heavily on delivering a unified CX in a platform-centric way, collaborating with internal and external partners to deliver best-in-class, intuitive experiences that support our customers across different products and services.
- In addition, this role will execute Contact Center strategies including a unified agent desktop experience, and technologies to streamline the assisted customer experience, driving up customer Net Promoter Score (NPS).
- Design, plan, and lead the implementation of CX solutions across web, mobile and contact centers.
- Build, lead, and mentor a team of CX professionals to ensure alignment with company goals and objectives.
Active Job
Updated 1 month agoSimilar Job
Relevance
Active