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Support Specialist Tier I (ID, IL, MI, KS, KY, SD, TX, UT & WI Residents Only)
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- Job SummaryThe Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner.
- Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
- This job is remote for candidates only in ID, IL, MN, MI, KS, KY, SD, TX, UT & WI Residents Only. Essential FunctionsMajor Duties:Respond to incoming customer requests via phone, email and/or chat sessions.
- Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Maintain technical expertise and proficiency with all related and relevant software and computer systems.
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