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Support Operations Manager, HAP Tech
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$130,000 a year
Full-time
- This role is situated within BRG's Health Analytics Practice and furthermore, within a segment of the practice that focuses and specializes in 340B, a drug purchasing program.
- The 340B practice has been steadily growing over the last 10 years and is now one of the larger practices within BRG's Health Analytics Practice.
- The Manager of Support Operations will serve as the voice of our end users on the 340B ESP platform and future products.
- Oversee a customer support team that is responsible for managing communications with 340B covered entities regarding their use of 340B ESP™, a proprietary software platform, and compliance with manufacturers' policies on contract pharmacy utilization.
- Develop and enhance 340B ESP's communications with covered entities by engaging with them directly to resolve issues and receive feedback.
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