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Support Engineer II - R & H / Frontline Central
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Full-time
- Your role on the team: The Support Engineer II (Technical Support Analyst) is a member of the Client Support Organization and reports to a Sr. Support Manager.
- Investigate issues related to data integration between Frontline solutions, applying specific system expertise where appropriate Update data on impacted solutions and customize script to bridge solutions.
- Handle at or above average number of requests/projects for Support Engineer II-Technical Support Analyst group.
- Identify and communicate training needs for Support Engineer III’s based on trends in ticket escalations.
- Experience in Project Management and/or Process Improvement (Six Sigma) is a plus.
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