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Supervisor (Remote Call Center)
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$78,000 a year
Full-time
Remote
- Chenega Professional & Technical Services, LLC a Chenega Professional Services ’ company, is looking for a Call Center Supervisor.
- The Call Center Supervisor will supervise, train, coach, and develop the Customer Service Representative team.
- This position ensures compliance with the Department of Defense TRICARE requirements, and TriWest policies and procedures.
- Ensures production, accuracy and quality metrics are met in a multi-channel contact center environment that manages Department of Defense claims, enrollment, approved medical authorizations, and appointment scheduling.
- Assists employees in creating development plans and helping employees identify talents that expand TriWest’s internal talent pool while enhancing employee engagement.
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