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Supervisor - Operations
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- Maintains department standards to ensure optimal customer support.
- Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
- Serves as the next level contact for problems/issues that staff cannot resolve.
- Encourages the professional progression of staff through Performance Management, coaching and counseling.
- The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
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