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Supervisor of Fulfillment
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$28 an hour
Full-time
- This includes, but is not limited to, ensuring communication with all fulfillment key staff, proper distribution of work flow, pack wave management within Highjump WMS, Caja and Pyramid WCS, a solid understanding of priority cut off for all channels, strict adherence to departmental policies and the timely processing to accommodate SLA requirements.
- Must work with fulfillment key staff to assess daily workflow and make adjustments as needed by working with managers to make sure we are adequately staffed to sustain meeting SLA requirements for all channels/brands.
- Responsible for mentoring and supporting all key staff daily to assure we are focusing on leadership development to include much focus on soft skills.
- Works closely with other departments such as Customer Experience, Vendor Compliance, Quality Assurance, Shipping and Receiving.
- Continues improvement – Observes departmental working areas within the fulfillment department working alongside with key staff.
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