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Supervisor, Customer Operations
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$24.04 - $30.29 an hour
Full-time
- This Supervisor level role is responsible for delivering performance success with the Contact Center Outsource partner.
- Lead the Customer Experience outsource partner to success with Contact Center goals at the department and team level
- Cross-functional collaboration and partner management to support order fulfillment, customer satisfaction, and process excellence
- Supervise contact center operations: workflows, traffic management, employee coaching / accountability, social media, Better Business Bureau, Digital forums to mitigate / resolve member complaints
- Outsource Partner performance to goal for production, Service level metrics, Customer Satisfaction and NPS
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