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Sr Technical Support Engineer - Instrumentation
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- We are seeking an experienced Senior Technical Support Engineer-Instrumentation to join the Customer Support team and provide frontline support to the growing AMR customer base and regional distribution partners.
- Respond to customer end-to-end workflow inquiries as part of pre-sales support
- Influence and drive customer success initiatives through improvements to KPIs (Complaint Rate, Mean Time to Repair, Mean Time Between Failure, Warranty Replacement Rate, etc.)
- Identify and drive operational tech support continuous improvement initiatives
- Interface with internal R&D project teams to develop tech support centric collateral for new product and product extensions
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